Employee Benefit Services
Goal is to help clients with the RFP procurement process in evaluating the various carriers' products, implementation process, enrollment support, ongoing service model (local versus home office), and post-enrollment backroom support.
Correspond with and understand carriers' product provision strengths/weaknesses
Negotiate pricing and compensation structure
Establishing carrier quoting expectations/guidelines
Attend finalist meetings
Goal would be to simplify administration of benefits for the employer, assist with establishing and maintaining ACA compliance, and seamlessly integrating with other third party systems
Technology needs and available platforms are rapidly changing. Some are good and some are not.
Evaluate platform capabilities (decision making support tools, Payroll/HRIS system connections, Time and Attendance Reporting, Employee Benefits portal, compliance services, etc.)
Determining what functionality an end user customer needs
Determining whether or not carriers have established feed capabilities
Understanding setup and ongoing fees
Communication and Enrollment Strategy:
Goal is to provide holistic, interactive, and educational communication to employees about their benefits programs
Drive employee awareness of and appreciation for current benefits programs
Increase employee-level attention and interaction that is meaningful and relevant (utilizing a variety of tools and resources that include group meetings, one on one educational sessions, call center support, mobile apps, etc)
Partner with employee engagement experts who can customize a culture-specific education initiative as well as educational and customized support from "hire to retire"
Offer the ability for end-user customers to partner with an organization that can operate as an extension of Human Resources (including annual and perpetual enrollment and new hire onboarding services)